Thank you for purchasing on ottocasteu.com. To track your order, please contact support@ottocast.com so we can provide you with the tracking number for your order.

Order processing time

  • It is the time between the customer placing the order and the seller handing over the order to the shipping service.
  • Orders are normally shipped within 1-2 business days of order/payment confirmation. Orders placed over the weekend may be delayed.
  • Our warehouse is only open Monday through Friday during standard business hours, except public holidays. In these cases, we take steps to ensure delivery delays are kept to a minimum.

Shipping Costs & Transit Time

Region Estimated delivery time: Shipping cost Courier

Italy

10-15 working days Free shipping Express Mail

Italy

7-12 working days Basic shipping € 9.99

Express Mail (expedited delivery)

Italy

5-7 working days Premium shipping € 40 FedEx/DHL

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

Shipping only to Italy

Note: Since shipping is handled by FedEx/DHL, there may be a delay of 3-4 days in updating logistics information. Please be patient. As soon as the tracking number is available, we will email it to you as soon as possible.

Shipment tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (tracking number is active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you can't track your package normally, please contact us and we will solve the problem within 48 hours.

 

Delivery time exceeded

If your order is delayed, please contact us by email at support@ottocast.com , we will clarify the situation promptly with the shipping company. Thank you for your understanding and support.

Order Cancellations

  • We can cancel the order for you if you contact us in time after purchase. If your payment has been completed and your package has not yet been shipped, you can cancel your order before your item is delivered. Then the full amount will be refunded.
  • Orders cannot be canceled once the package has been shipped.

Package Tracking:

  • We recommend that you register an account on our website to track your order.
  • Package Tracking Page: https://www.17track.net/en (Updating tracking information may delay 1 - 3 days before uploading to the internet.)
  • A reminder:
  • If you don't live in a safe location, choose your shipping method wisely, as standard mail carriers do not require a signature and drop packages off at any location deemed "safe" by postmen.
  • We are not responsible for incorrectly entered addresses by you as a customer.
  • A restocking fee will be charged if you do not pick up your item and it is returned. The tax is 10% of the total amount per item.

About taxes

In rare cases, orders may be subject to government-imposed customs duties, which are not borne by our side, but are your responsibility as a customer. We apologize for any inconvenience, but we have no control over the customs authorities in your country or other countries. For more information on import duties, taxes and duties, please contact your local customs office.

E-mail: support@ottocast.com