Privacy policy
Ottocast, is committed to protecting your privacy.
At Ottocast, we know that you care how information about you is used and shared. We respect your privacy and take your online safety seriously. In order to provide you with products and services, we collect and process your essential personal data on a minimal scale from the Ottocast website, services, online stores, and applications. When you use any of our Services (as defined below) you are consenting to the practices described in the Privacy Policy. Mostly, we will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notifications or by posting e-mail messages or communications on the Website or through other electronic services and communications. For contractual purposes, you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing unless mandatory applicable laws specifically require a different form of communication.
Thank you for accessing Ottocast's website, mobile applications and other software (collectively, the "Service"). We respect your privacy and want you to know the privacy policy adopted to protect your personal information.
This Policy includes:
1. What personal information about you does Ottocast collect?
2. For what purposes does Ottocast use your personal information?
3. How does Ottocast collect your personal information?
4. How are cookies and other similar tracking technologies used to collect information?
5. Does Ottocast share your personal information?
6. How does Ottocast protect personal information?
7. What is the disposition of advertisement and promotion?
8. What information can you access?
9. What choices do you have regarding the collection of your information by Ottocast?
10. How long does Ottocast keep your personal information?
11. European Union users?
12. California users?
13. Can children use the Ottocast service?
14. Terms of Use, Policies and Revisions
1. What personal information about you does Ottocast collect?
Ottocast, is committed to protecting your privacy.
Here are the types of information we collect:
Information you provide to us. We receive and store most information provided in connection with Ottocast. Click here to see examples of what we collect. You may choose not to provide certain information, but if you do, you may not be able to take advantage of many of our Services.
Automatic information. We automatically collect and store certain types of information about your use of the Service, including information about your interaction with content and services available through Ottocast. Like many websites, we use "cookies" and other unique identifiers and obtain certain types of information when your web browser or device accesses Ottocast and other content served by or on behalf of Ottocast on other websites. Click here to see examples of what we collect and our Cookie Policy.
Information from other sources. We may receive information about you from other sources, such as updated delivery and address information from our carriers, which we will help to correct our records and deliver your next purchase. Click here to view additional examples of the information we receive.
2. For what purposes does Ottocast use your personal information?
We use your personal information to operate, provide, develop and improve the products and services we offer to our customers. These purposes include:
Purchasing and delivery of products and services. We use your personal information to take and handle orders, provide products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
Providing, troubleshooting, and improving Ottocast. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of Ottocast Services.
Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Ottocast.
Providing voice, image, and camera services. When you use voice, image, and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, provide you the requested service, and improve our services.
Complying with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For example, we collect from customers information regarding customs clearance at the time of return.
Communicating with you. We use your personal information to communicate with you in relation to Ottocast through different channels (e.g., by phone, e-mail, chat, or message).
We use your personal information to display interest-based ads for features, products, and services that might be suitable for you.
Fraud prevention and credit risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Ottocast, and others.
Sharing and perfection of Service. Public contents that your contributions to the Service are intended for public consumption and are therefore viewable by the public, including your photos, ratings, reviews, tips, lists, compliments, as well as certain of your other activities through the Service, such as how you would like to get to know other people's contributions (e.g. helpful, useful, or not useful).
Disclosure for commercial purposes: shared with our processor Shopify.
3. How does Ottocast collect your personal information?
We may collect your personal information directly or indirectly to serve you better. In most cases, we collect information from you directly:
Registration and Ordering. To provide you with products, you provide us with your personal information in the online registration stage, including but not limited to, name, gender, shipping and billing address(es), telephone number, e-mail address and financial information, such as credit card number. In addition, we may ask you for your country of residence and/or your organization's country of operation so that we can comply with applicable laws and regulations. This information is used for billing, order processing, and to communicate with you about your order and our site.
Payment. We may collect your personal information through a payment service provided format, including but not limited to your card number, card type, card verification value, your billing address, your name, your email address, and your phone number. Despite collection, we do not retain any information provided through payment. Generally, the payment services you choose to finalize orders retain and reserve these information.
Delivery. Your receiving address, recipient, and associated phone number are used for goods to be delivered in a placed order. You are required to provide us with this minimal information to make a swift and accurate delivery.
Product Reviews. We ask for an email address and a location for submitting product reviews. Your email address will be kept private, but your location will be visible to other users. All other personal information you choose to submit as part of the review will be available to other visitors to the Site.
4.How are cookies and other similar tracking technologies used to collect information?
We may use cookies or other similar tracking technologies (collectively “Cookies”) to collect certain information about you when you visit the Website. Cookies are small, simple text files that are stored on your computer or mobile device when you visit our platform. “Similar technologies” that fall under the umbrella term “cookies” also include local objects (sometimes called flash cookies), web beacons, pixels, browser fingerprinting technologies, or any technology that stores or accesses information on the user's device. To enable us to provide you with the Service, it is essential for us to recognize your browser or device. For example, if you block or otherwise reject our cookies, you will not be able to add products to your shopping cart, proceed to checkout, or use any of our Services that require you to sign in.
5. Does Ottocast share your personal information?
We sell merchandise, not information: We do not sell, rent, trade, or license your personal or financial information. We will only disclose your personal or financial information in the following specific situations:
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Third-party Service Providers: Like most online retailers, we sometimes utilize third-party service providers to perform specific functions on our behalf. Any information or data communicated to them is intended to ensure the full execution of the concluded contract. For example, the delivery service requires the basic information such as name, shipping address, and phone number so that the merchant like DHL, USPS, UPS, or any national postal service can fulfill the custom clearance and delivery obligation. In addition, to improve your experiences, we may utilize your information at a minimal scale to monitor the service quality of the third party. During payment, information the payment activities or financial services may need is collected by Ottocast affiliates.
Non-personally identifiable information: We may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners. To give another example, pseudonymization is applied in the [*] column, displaying our product images without revealing your identity.
Merger and/or Sale of Assets: We do not trade any personal information with other companies in common ground. However, it is necessary for us to develop our business to acquire, merge, or be acquired or merged by another company, inevitably, along with the effect of transferring customer information, in part or wholly, as business assets, notwithstanding, subject to the assumption of the preexistence of the Privacy Policy in effect.
Protection of Ottocast and others: We release account and other personal information as required by law to protect ourselves, our customers, or others; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Ottocast, our users, or others. This includes exchanging information with other companies, entities, institutions, organizations, or governmental authorities for fraud protection and credit risk reduction. In addition, Ottocast and our processor reserve the right to report to law enforcement agencies any activities that we believe in good faith to be unlawful.
We may update the personal information and purposes to share other reasons which we may describe to you from time to time, as permitted by law.
6.How does Ottocast protect personal information?
This Service utilizes technical and organizational measures to safeguard the integrity and confidentiality of your personal information.
We work to protect the security of your personal information during transmission by using encryption protocols and software.
We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information.
We set different authorizations for different employees to access or get access to your personal data.
We only establish partnership with those vendors who have adequate protection on recurring services to prevent data breach.
It is important to protect yourself against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your Ottocast account that is not used for other online accounts. Be sure to log out when you finish using a shared computer. You can log out of your Ottocast account by selecting Sign Out.
7. What is the disposition of advertisement and promotion?
Third-party advertisers and links to other websites: Ottocast may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. As mentioned, these advertisements and promotions are linked to the affiliate website indicated in Examples of personal information shared with third parties.
Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases, through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
Use of Third-party Advertising Services: Third-party consultants provide Ottocast ads to you through information we provided. To make you comfortable, we will share the minimal-scaled scope of personal information to them.
Personalized Advertising Service: We will have your explicit consent before dispersing personalized advertisements, surveys, questionnaires, or promotions about our products or goods to you. You can opt out of the advertisement in "Email subscription", contact customer service, or reply to the email to object if otherwise stated. Like other online ad networks, we use cookies, web beacons (also known as action tags or single-pixel gifs), and other technologies that allow us to learn what ads you see, what ads you click, and other actions you take on our Sites and other sites. This allows us to provide you with more useful and relevant ads. For example, we may use Google Analytics or other combined tracking/marketing applications or techniques to track your visit or purchase history and your location. For more information regarding cookie tracking, please see the links above to our Cookie Policy.
ONCE THE REGISTRATION PROCESS IS FINALIZED, THE DEFAULT EMAIL SUBSCRIPTION ENABLES US TO DIRECT MARKET TO YOU. HOWEVER, YOU CAN AMEND THE EMAIL SUBSCRIPTION IF YOU ARE RELUCTANT TO RECEIVE INFORMATION REGARDING PROMOTIONS OR ADVERTISEMENTS.
8.What information can you access?
You, as a customer, have the right to access your information. You can access most of your information online when you log into the Ottocast account by clicking on the "Personal Center" tab. From your account, you can also change or update your personal information at your convenience. The following are directions on how to navigate the "Personal Center" tab to find specific information. For more detailed directions, please visit our help page.
Login information: Click "Account"
Your address book: Click "Address"
Order history: Click "My Orders"
Email subscriptions: Click "Email subscriptions"
Information about your profile: Click "Account"
9. What Choices Do You Have Regarding Ottocast's Collection of Your Information?
You are welcome to ask any questions about how we collect and process your personal information. You can contact our customer service provided below.
As indicated above, if you choose not to provide the information necessary for the service, we will not be able to provide you with our service.
You have the right to rectify your personal information through your account settings by referring to the section "What information can customers access?" After updates or rectification, we usually have a copy of your previous records.
You have the right to object when you no longer wish to receive any emails or communications from us by using the Account Settings functions. The right to object is also applicable to apps on your portable devices, so you can change the settings on your portable devices.
To block cookies on your computer, the Help function on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies entirely. As cookies allow you to take advantage of some essential services on the Site, we recommend that you leave them turned on. For example, if you block or otherwise reject our cookies, you will not be able to add items to your shopping cart or proceed to checkout or use any of our Services that require sign-in.
If you wish to browse our websites without linking your browsing history to your account, you can do so by logging out of your account here and blocking cookies on your browser.
If the opt-out setting cannot be changed by yourself on the platform, you can contact our customer service for further assistance. In addition, you can request Ottocast to delete your account and accompanying information. You can also request your personal data.
10. How Long Do We Keep Your Personal Information?
We keep your personal information to enable you to continue to use our Services, for as long as it is required to fulfill the relevant purposes described in this Privacy Policy, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that you can review past purchases (and repeat orders if you wish) and to which addresses you have shipped orders, and to safeguard your right to privacy.
11. European Union Users?
For Users residing in Europe, you can refer to this part for the special regulation under GDPR (General Data Protection Regulation).
You can reserve the right under GDPR:
Right of access by the data subject. No matter as a visitor or a customer, as a user you have the right to access your own information to confirm whether your personal data is being processed or not. Users have the right to know the detailed information about:
the purposes of the processing;
the categories of personal data;
the recipients or categories of recipients to whom the personal data have been disclosed;
the period for which the personal data concerned will be stored;
the existence of automated decision-making.
Right to rectification. Users have the right to rectify data. If your information is inaccurate or incomplete. You can choose to correct and complete the information or inform us to help you do so.
Right to erasure. You, as users, have been given the right to require us to delete your personal information. We will use available technology to erase your personal information, including but not limited to pseudonymization, de-identification, redaction, and other erasure methods. However, for reasons of exercising the right of freedom of expression and information, compliance with legal obligations, public interest in public health, archiving purposes in the public interest, scientific or historical research purposes or statistical purposes or for the establishment, exercise or defense of legal claims.
Right to restriction of processing. Users should be aware that before requesting certain rights, you need to cooperate with us to verify your personal information and your identity. In the verification process, you will need to include your name, address, and/or email address when contacting us. We will take reasonable steps to verify your identity before responding to your requests. The verification steps will vary depending on the sensitivity of your personal information and whether you have an account with us, but we will respond to you within the specified time established by GDPR.
Right to data portability. You can request the personal data provided to us on the basis of consent or contract or automated processing to a third party given the availability of technology. Whether feasible or not, please contact our Customer Service for confirmation. We assure you that we will endeavor to ensure that your data is transmitted to a third party in a structured, commonly used, and machine-readable format where technically feasible.
Right to object. You can object to direct marketing and you can view "What choices do you have regarding Ottocast's collection of your information?"
Automated individual decision-making, including profiling. When we make an automated decision-making, such as profiling, we will acquire your explicit consent before our engagement. Alternatively, the right to object to automated decision-making can be exercised through communication with us via Customer Service Email.
Withdrawal of consent. You may withdraw consent to the processing of your data at any time, but you should be aware that the withdrawal of consent will not affect the lawfulness of processing relating to consent prior to withdrawal.
Whenever we transfer personal information to countries outside the European Union in the course of information sharing, we will transfer that information in accordance with this Privacy Policy and as permitted by the applicable data protection laws.
Requests should be sent by contacting us through our Customer Service at support@ottocast.it
12. Users from California?
For users residing in California in the United States, you can refer to this part for the special regulation under CCPA (California Consumer Protection Act).
You can maintain the right under CCPA:
Right to know. California residents have the right to request disclosure of the following information:
the categories of personal information we have collected about you;
the categories of sources from which we have collected personal information about you;
the business or commercial purpose for collecting or selling personal information;
the categories of personal information that we have sold about you and the categories of outside parties to whom the personal information was sold;
the categories of personal information that we have disclosed about you for our business purposes and the categories of providers to whom the personal information was disclosed; and 6) the specific pieces of personal information we have collected about you.
Right to request deletion of consumer personal information. Identical to the GDPR regulation, you remain the right to erase your personal information from us. We will observe your instructions to erase the requested information unless we state the reasons why, except for:
completing the transaction;
detecting security incidents; protecting against malicious, deceptive, fraudulent, or illegal activity; or prosecuting those responsible for that activity;
repairing, restoring, or modifying goods purchased by you;
exercising an individual's freedom of speech;
Complying with the California Electronic Communications Privacy Act;
Engaging in scientific, historical, or statistical research in the public interest under limited circumstances;
Solely internal uses that are reasonably aligned with your interest when using our service;
Legally required;
Right to object to the sale of personal data. WE DO NOT SELL YOUR PERSONAL INFORMATION. You do not need to worry about the right to object to the sale of personal information.
Right to equal service and non-discrimination. We promise that we will not conduct unfair business operations due to any exercise of your rights under CCPA.
Right to establish a data access mechanism. When you exercise any of the rights mentioned above, you will first be verified. If you have any questions, please contact our Customer Service and Data Protection Officer. We will respond to you electronically within the period established under CCPA.
Shine the light. California’s Shine the Light Act entitles California users to request information concerning whether a business has disclosed certain information about you to any third parties for the third parties’ direct marketing purposes. California users who wish to request further information in accordance with this law or have questions or concerns about our privacy practices and policies can contact us at support@ottocast.it. We accept your agent with a power of attorney attesting that you are fully authorized to exercise all rights available to you on your behalf.
13. Can children use Ottocast service?
Ottocast does not sell products for purchase by children and we do not knowingly or intentionally collect personal information from children under the age of 13. In other parts of this site, you have promised that you are represented and warranted that you are 18 years old or that you are using the site with the supervision of a parent or guardian.
If you are under 13, we will not collect your personal data without your parents' consent.
14. Terms of Use, Policies, and Revisions
If you choose to use the Service, any privacy dispute is subject to these Terms of Use, including limitations on damages, dispute resolution, and application of the law. If you have any privacy concerns about Ottocast, please contact us with a concise description and we will endeavor to resolve them. Our business changes constantly, and our Privacy Policy will also change. You would do well to check our websites frequently to see recent changes. Except for other rules and regulations, our current Privacy Policy applies to all information we have about you and your account. However, we keep the promises we make and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of the affected customers.
If you have any questions related to the collection or processing of your personal data, please contact us via email at support@ottocast.it
Examples of information collected:
The information we collect directly from you and will be used in the following situation:
searching for or purchasing products or services in our stores;
adding or removing an item from your shopping cart or placing an order through or using Ottocast;
communicating with us via phone, email, or other applicable apps;
completing a questionnaire, support ticket, or other form;
providing and evaluating reviews;
using the availability alert.
using our live chat for support service;
posting self-motivated content;
In order to facilitate the above commitment, you must provide us with information such as:
identifying information such as name, address, and telephone numbers;
Payment information;
your age;
your location information;
your IP address;
people, addresses, and telephone numbers listed in your "Manage Address Book";
email addresses of your friends and other people;
content of reviews and emails sent to us;
personal description and in the Personal Center;
information and documents regarding identity, including social security numbers and driver's license numbers;
credit history information;
Automatic Information
Examples of information collected and to be used for analysis include:
the Internet protocol (IP) address used to connect your computer to the Internet;
login, email address, and password;
the location of your device or computer;
version and time zone settings;
purchase and content usage history, which we sometimes aggregate with similar information from other customers to create features such as bestsellers;
the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
phone numbers used to call our customer service number; and
images when you use them in the "Write a review" column.
We may also use other means to automatically process your data (e.g., device identifiers, cookies, and other technologies on devices, applications, and on our web pages to collect browsing, usage, or other technical information).
Information from other sources
Examples of information we receive from other sources include:
updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
account information, purchase or redemption information, and page view information.
Information You Can Access
Examples of information you can access through Ottocast include:
status of recent orders;
your complete order history (including "My Orders");
personally identifiable information (including name, email, password, and address book);
payment settings (including payment card information, rewards and credits, coupons);
email notification settings (including availability alerts, flash sale offers, personalized notifications and recommendations, and newsletters);
the recommendations and products you have recently viewed that form the basis of the recommendations (including "Recommendations for You");
shopping lists and "My Favorites";
your content, devices, services, and related settings, communications, and personalized advertising preferences;
content you have recently viewed;
communications (including requests and tickets);